State Farm® Insurance Agent Joseph Ledo

"I have nothing but wonderful things to say about about my State Farm Agent Nate Cruz. He was very helpful and insightful about my policies and made things easier for me to understand. I will definitely refer him to others looking for the same type of help. Thanks again."

"(Translated by Google) The representative Nate Cruz assisted me and helped me find the best coverage, very friendly with his service and help! (Original) Me atendió el representante Nate cruz y me ayudo a buscar la mejor cobertura, muy amable con su servicio y su ayuda!"

"Very Responsive. If I have any issues with my Insurance Policy, all it takes is a phone call to get them Resolved. I called in to make a change to my Policy and there were Options that were Explained - where there is no doubt, in my mind, that I wouldn't have been told about from my 2 Previous Insurers."

"I had the misfortune of dealing with the most unprofessional and unhelpful State Farm Insurance agent. From the beginning, it was clear that this agent lacked any sense of customer service and was simply mean-spirited. All of my contact was with only one of their office representative / Insurance Agent Melissa. Therefore all of my review and poor experience here is directed towards that unprofessional and full of grudge agent/rep. How can any well run insurance agency or any good business for that matter not know what customer facing employee(s) is working for them? This translate directly into poor management from this office top to bottom. I wish I could give them zero stars because they don't even deserve this one star. First and foremost, Melissa never followed through on anything. Every time I called or emailed with a concern or inquiry, I get zero response back. I never received follow-up calls or email. It's like they didn't care about my business or the problems I was facing. To make matters worse, this agent was consistently rude and dismissive. It seemed like they took pleasure in belittling customers and making them feel insignificant. I was shocked at how little regard they had for my concerns and needs as a policyholder. When I asked for clarification on certain policy details, the agent acted as if I was wasting their precious time. It's their job to assist customers, but they clearly have no interest in fulfilling that responsibility. I felt like a burden every time I reached out to them, which is unacceptable in the customer service industry. Additionally, the agent's rep lack of knowledge and expertise was evident. They stumbled over simple questions and seemed clueless. I wouldn't trust this agent to give me accurate advice or to handle my insurance needs competently. In conclusion, my experience with this State Farm Insurance agent has been nothing short of a nightmare. Their mean-spirited behavior, lack of follow-through, and overall unprofessionalism have left me deeply dissatisfied. I strongly advise anyone considering State Farm Insurance to steer clear of this particular agent and find someone who actually cares about their clients."